Our Privacy Notice:
Smart Heating Hub Ltd is committed to protecting the privacy of your personal information and complies with the Data Protection Act 1998 and with the data protection principles set out in the Act and the General Data Protection Regulations (GDPR) that are set to be introduced in May 2018.
Information you give us
You can provide us information by filling in the forms, on our website or by corresponding with us by email, by phone or other means.
Providing your personal information to us automatically proves that you have read this Policy and have permitted us using your personal information in the ways described in this Policy and at the point where you give us your personal information.
Reason for Collecting Information
We may collect the following data about you:
Contact details: your name, address, telephone number and email address so that we can contact you in response to an inquiry you make via our Site or in relation to the products, services or promotion that we are capable of providing;
Correspondence: we collect any additional personal information you may provide to us in future if you contact us by letter, telephone, email or through our Site, by submitting an enquiry on our Site, or by any other means;
Transaction details: we or our third-party providers will collect information relating to any transactions you make through our Site and for the purposes of completing your orders;
Visiting our Site: details of your visits to our Site, including, unlimited to, traffic data, location data, weblogs and other communication data, whether this is essential for our own billing purposes or otherwise and the resources that you access;
Checks: we may carry out credit reference checks to detect and prevent loss, fraud and other criminal activity;
With whom do we share your personal information?
If we sell or buy any business or assets, we may share your personal information held by us to the potential seller or buyer of such business or assets with your consent. If we or essentially all of our assets are acquired by a third party, personal information held by us will be one of the transferred assets.
Our Finance lender if applying for a finance option.
For the above purposes, your personal information may be transferred to, or otherwise processed by Finance lenders or service providers acting on our behalf, our agents and other authorities (including the solicitors and police)
Like any business, we may use your personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate.
We use your personal information we hold about you to help us respond to any complaints or enquiries you have made, or deal with any issue which may arise in the course of us providing our products and services to you, in the most appropriate manner.
We will not lease, sell or distribute your personal information to third parties unless you have given your permission or are required by law to do so. We may send you promotional information about third parties by using your personal information which you might find interesting if you tell us that you wish this to happen.
We do not store credit card details nor do we share with third party without your consent.
Access to Information
The Data Protection Act 1998 and the GDPR 2018 gives you the right to access information held about you. You have the right to ask for a copy of the personal information any time. You also have the right to ask to correct your inaccurate information to be corrected or remove all your information from our system by requesting in writing to us at the address shown.
Sharing the information Internationally
We won’t share your information outside the country without your consent
Change in Policy
We may make changes in our policy on basis of customer and company feedback. Changes will be posted on the website.
Data Protection Complaints
We act in accordance with the Data Protection Act (DPA) 1998 and the GDPR 2018. The Director can be contacted any time if you have any questions or concerns regarding our company’s management of personal data including their right to access data about themselves. Director is responsible for ensuring that our company is compliant with the DPA. If you are unsatisfied, you can go directly to the Information Commissioner, the independent body that oversees the DPA. They can be contacted on 0303 123 1113 or their website is www.ico.org.uk.
What is Cookie and how it is used
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use analytic cookies to identify which pages are being used. This also helps us analyse data about web page traffic and helps to improve our website in order to tailor it according to customer needs. For statistical analysis purposes only, this information is used and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. We don’t get any access to your computer or any information about you through Cookies , other than the data you choose to share with us.
You can choose to accept or decline cookies. You can modify your browser setting to decline cookies if you prefer as some web browser automatically accept the Cookies. This may prevent you from taking full advantage of the website.